HELP -  START
Please read and look at the pictures BEFORE contacting our support desk. 
EVERY KNOWN issue is addressed within.

How To Use EZdesk eBook Learning Systems
Our instructional systems are not intended as legal advice. Calculations and advice are not warranted for any particular purpose, so you are using at your own risk.

► 1.  DOWNLOADING and REGISTERING your manual.

► 2. PRINTING:  Detailed animated printing instructions, Click here.

► 3.  BEST RESULTS:  For best results use this eBook WITH an active Internet connection.  Certain support information displays may be dependent on an open connection.

► 4. COPYING:  Like any copyrighted book, copying for resale or distribution is prohibited.  However, small portions of the eBook such as worksheets, calculations results, etc. can be copied for use as reference,  or in the normal routine of your mortgage business, or for being quoted as long as credit is given to the Copyright Holder.   The whole work may not be copied, reproduced or redistributed without specific written permission by the copyright holder.  See licensing for specifics.

If you need an additional manuals or multiple copies of specific parts for training, you must purchase it.  We have very affordable site licensing for even the smallest companies to benefit from.  Contact support@ezdesk.com for pricing on your specific need.

► 5. SAVING DATA: Data may not be saved in this eBook other than by printing the results. 

► 6.SPECIAL DISCOUNTS ON RELATED MATERIAL.  As a registered user of this manual, you may receive a substantial discount on the purchase of any additional "how to" manual when made within 7 days of the this purchase. 

On the 2nd qualifying purchase, Simply send an email to support@ezdesk.com with the date, titles and purchase dates of all qualified purchases.  Include your full name, phone, mailing address, AND MATCHING email USED IN PURCHASING our manuals for your rebate.  All rebates are via PayPal and subject to confirmation.  

► 7.Trouble Shooting - EZdesk eBooks have ONLY 3 KNOWN issues and are typically compatible with all Windows operating systems, Win 98 and up.

1) Firewalls.  EZdesk manuals work best when they can access data from the Internet.  You may have to add your manual to the "OK" list in your firewall.  Certain firewalls will interfere with the manual display IF our manual is not added.  See your system administrator for help.

2) Norton - Symantec Anti-Virus software has a long record of false positives.  This mis-identification of specialty software seems to be common.  Most other Anti Virus programs do not have this problem.  Norton will often prevent you from viewing and getting full access to our digital manuals.   Some Symantec versions have a method to "OK" programs you want to use, so it will not block your access.  See settings for possible correction here.   Sorry, we are unable to offer advice on Norton, other than to fully uninstall it and replace with one of the leading competitors.

3) Browser Hijackers and Spy-ware may cause display problems with our digital manuals.  Hijackers are often missed by many anti-virus programs.  You can scan your system FREE here:  Scan for Hijackers.