We are experiencing dozens of virus laden email files per hour coming in from members and it is increasing steadily. While we are not having problems with the virus penetrating our security, you should be aware the following described types of emails can not be trusted regardless of whom they are from.  They will ONLY come to you from someone who has your address in their address book.  That means they will come to you from SOMEONE YOU KNOW.

MEMO:
New worm is spreading rapidly!

The "Mydoom" worm has numerous subject lines and attachment names, making it difficult for you to identify. If you open an infected attachment, the worm will spread by sending itself to email addresses it collects from your computer. The worm also installs a malicious program that allows the virus writer to have remote access to your computer. This program can record all of your keyboard keystrokes and send personal information, passwords and activity to the virus creator. Please use extra caution when opening emails with attachments.
Beware of emails with the following characteristics:

Subject: (Random)
Message: "The message contains Unicode characters and has been sent as a binary attachment", "The message cannot be represented in 7-bit ASCII encoding and has been sent as a binary attachment." or "Mail transaction failed. Partial message is available."

Attachment: (Random) Appears to have a text file icon even though it ends in ".exe", ".zip", ".pif", ".scr" or ".cmd"
What you should do if you recognize this virus in your Inbox:
If you receive an email matching this description, DO NOT OPEN THE ATTACHMENT, AS IT WILL INFECT YOUR COMPUTER SYSTEM. Immediately delete the message from your Inbox and then from Deleted Items. To protect yourself, you should update your virus definitions and perform a virus scan.

End of Memo ----

FAQ -

Q.  Can I catch the virus from EZdesk site or mail.
A.   No.  EZdesk does not use MS Outlook, nor address book to keep your records.  Our servers are not Windows based.  We do not send attachments to our members.  Users of our LoanProz email service must use the same precautions as with any other email service. 

Q.  What should I do?
A.  Use extreme caution in opening any email, especially email with attachments.  Depending on the critical nature of your dependency on email, you may want to consider changing to another email client software. 

Close window to return to EZdesk.  This is a critical alert notice for EZdesk members and visitors.